At mbajee, we believe that entertainment should always stay enjoyable. Our responsible gaming programme provides every Bangladeshi player with the tools, information, and support they need to keep their gaming experience safe, balanced, and well within their personal limits.
Our Commitment
mbajee is Bangladesh's leading online gaming and sports betting platform, and with that position comes a genuine responsibility to the players who trust us. We recognise that while the vast majority of our players enjoy gaming purely as entertainment, a small number of individuals may develop habits that go beyond casual play. Our responsible gaming programme is designed to catch these patterns early, give players practical tools to stay in control, and ensure that those who need help can access it quickly.
Every feature on the mbajee platform — from deposit limits to self-exclusion — has been designed with the player's wellbeing as the primary consideration. We do not make responsible gaming tools difficult to find or use; they are available directly from your account dashboard at any time, without requiring you to contact support first. We believe that fast, friction-free access to player protection tools is the single most important thing a responsible gaming platform can offer.
This page explains every tool available to mbajee players in Bangladesh, how to use them, what to do if you feel gambling is becoming a problem, and where to turn for additional support. We encourage all players — regardless of how much or how little they wager — to read this information and to make use of the tools available to them.
Gambling is designed to be entertaining, not a way to generate income. Never gamble with money you cannot afford to lose, and never chase losses. If gambling stops being fun, stop playing and seek help.
The mbajee platform is strictly for adults aged 18 and above. We use identity verification (KYC) to confirm the age of every registered player. Underage gambling is illegal and harmful — we have zero tolerance for it.
Player Protection Tools
Every mbajee account comes with a full suite of responsible gaming controls. You can activate any of these tools instantly from your account dashboard — no waiting period, no support call required.
Set a maximum amount you are permitted to deposit within a defined period — daily, weekly, or monthly. Once your chosen limit is reached, the mbajee system will prevent further deposits until the period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions during a losing session.
Define how long a single gaming session can last before you are automatically logged out. You can set session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. When your session limit is approaching, mbajee will display a clear on-screen reminder so you can make an informed decision about whether to continue or step away.
Need a short break from gaming? The time-out feature lets you temporarily suspend access to your mbajee account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets. The time-out cannot be cancelled early, giving you the breathing space you need to reassess your gaming habits.
Self-exclusion is a longer-term measure for players who feel they need a more serious intervention. You can self-exclude from mbajee for a minimum of 6 months or on a permanent basis. Once self-exclusion is activated, your account is immediately suspended, all marketing communications are stopped, and you will not be able to reopen your account until the exclusion period has ended — with permanent exclusion being irreversible by design.
Your mbajee account dashboard provides a complete, transparent history of all your gaming activity — total wagered, total won and lost, session durations, deposit and withdrawal history, and a running profit/loss summary. Reviewing this data regularly is one of the most effective ways to maintain awareness of your gambling behaviour and to catch any patterns of concern before they escalate.
Enable reality check notifications to receive periodic pop-up reminders during active gaming sessions. These reminders display how long you have been playing and how much you have wagered in the current session, prompting you to pause and reflect. Reality checks are configurable at intervals from every 15 minutes to every 2 hours, and they require a manual acknowledgement before you can continue playing.
Step-by-Step Guide
All responsible gaming tools on mbajee are accessible directly from your account dashboard without needing to contact customer support. Follow the steps on the right to activate any protection feature. If you encounter any difficulty, our support team is available 24/7 at [email protected].
Immediate Effect: All account restrictions — deposit limits, time-outs, and self-exclusion — take effect the moment you confirm them. There is no delay, no waiting period, and no opportunity for second-guessing. This is by design: when you decide you need a limit, it should work right away.
Cooling-Off Period for Increases: If you try to increase a deposit limit or shorten a self-exclusion period, a mandatory 24-hour cooling-off period applies. This gives you time to reconsider before a protective measure is relaxed, helping prevent impulsive decisions during difficult moments.
Navigate to mbajee.biz and log in using your registered username and password. If you have two-factor authentication enabled, complete the verification step using the code sent to your mobile number.
Click on your account avatar or username in the top-right corner of the screen to open the account menu. Select "Account Settings" from the dropdown list to access your full account management dashboard.
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available player protection tools, including deposit limits, session time limits, time-out, self-exclusion, reality check settings, and your activity history.
Click on the tool you wish to activate. Enter your desired limit, duration, or exclusion period. Review the summary screen carefully before confirming — pay particular attention to the terms of self-exclusion if you are activating that feature.
Click "Confirm" to activate the selected tool. You will receive an immediate on-screen confirmation and an email notification to your registered address confirming the change. The restriction takes effect at the moment of confirmation.
If you cannot access your account, have forgotten your login credentials, or need assistance activating any responsible gaming tool, contact the mbajee support team at [email protected] at any time. Support is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
Self-Assessment
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of mbajee's responsible gaming tools or to reach out to a professional support organisation.
This questionnaire is adapted from widely used responsible gambling assessment tools. It is not a clinical diagnosis — it is a prompt for self-reflection.
Do you find yourself spending more money on gambling than you originally planned, or than you can comfortably afford to lose?
Have you ever tried to win back money you have lost by continuing to gamble (known as "chasing losses")?
Do you gamble to escape from stress, anxiety, boredom, loneliness, or personal problems rather than purely for entertainment?
Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
Has gambling ever caused you to miss work, neglect family responsibilities, or withdraw from social activities you previously enjoyed?
Have you ever borrowed money, sold possessions, or used money set aside for essential expenses (rent, food, bills) in order to gamble?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you made repeated unsuccessful attempts to control, reduce, or stop gambling?
Warning Signs
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which an individual's gambling behaviour causes significant harm to themselves, their family, or their financial situation. It can affect anyone, regardless of income level, age, or how experienced a gambler they are.
The following are common warning signs that gambling may have moved beyond casual entertainment:
You Are Not Alone: Gambling disorder is a health condition, not a moral failing. It is treatable, and many people recover fully with the right support. Recognising the signs and taking action early significantly improves outcomes. mbajee is committed to supporting any player who reaches out.
Getting Help
If you believe your gambling has become a problem — or if someone you know is struggling — the following steps and resources are available to you:
Step 1 — Use mbajee's Tools: Activate a time-out or self-exclusion on your mbajee account immediately. This removes access to the platform while you seek additional support. You can do this from your account dashboard in under two minutes.
Step 2 — Contact mbajee Support: Email [email protected] with the subject line "Responsible Gaming Support". Our team will respond within two hours, will not pressure you to continue playing, and can help you activate appropriate account restrictions.
Step 3 — Talk to Someone You Trust: Speaking openly about gambling problems with a trusted family member, friend, or colleague can provide significant relief and encouragement. You do not have to manage this alone.
Step 4 — Seek Professional Support: Mental health professionals and counsellors in Dhaka, Chittagong, Sylhet, Rajshahi, and other major Bangladeshi cities offer confidential support for gambling-related issues. Your local health clinic or hospital can provide a referral if needed.
For Family Members: If someone in your family is struggling with problem gambling, you can contact mbajee's support team to discuss third-party concerns. While we are bound by account privacy rules, we can provide guidance on the steps available to concerned relatives and how to encourage a loved one to seek help.
Age Verification
mbajee enforces a strict minimum age requirement of 18 years for all registered players. This is not merely a legal formality — it is a fundamental ethical commitment. Research consistently shows that gambling at a young age significantly increases the risk of developing gambling disorder in adulthood. Protecting minors from accessing gambling platforms is one of the most important things mbajee can do as a responsible operator.
Every new account registration on mbajee.biz requires the submission of valid government-issued identity documentation — including the player's National ID (NID) card or passport — as part of the Know Your Customer (KYC) verification process. Accounts where age cannot be verified to the requisite standard will be suspended until verification is completed. Any account found to belong to an individual under the age of 18 will be permanently closed, and any funds held in that account will be returned to the depositing payment method.
mbajee also actively encourages parents and guardians in Bangladesh to use parental control and internet filtering tools to prevent underage individuals from accessing gambling websites. If you share a household device with children, we recommend installing filtering software that blocks access to online gambling platforms. Contact your internet service provider for guidance on available parental control options.
Report Underage Gambling: If you suspect that a person under the age of 18 has registered on the mbajee platform, please contact [email protected] immediately with as much detail as you are able to provide. We treat all such reports as urgent and will investigate within 24 hours. Providing false date of birth information to circumvent age verification is a breach of the mbajee Terms & Conditions and may constitute fraud under applicable law.
Play Smart, Play Safe
When gaming stays fun and within your personal limits, mbajee has a world of entertainment waiting for you — from cricket betting and live casino tables to hundreds of slot games and the Dragon Master challenge.
18+ Only — Gambling should be entertaining. If you feel it is becoming a problem, use the tools on this page or email [email protected].