Terms & Conditions
for mbajee Platform Use

mbajee operates as an online gaming and sports betting entertainment platform accessible at mbajee.biz. These Terms apply to all visitors, registered users, and any person who interacts with the mbajee platform in any capacity, including browsing the website, creating an account, making a deposit, placing a bet, or claiming a promotional offer.

By accessing the mbajee platform, clicking "I Agree", completing the registration process, or making a first deposit, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. Your continued use of the platform following any published update to these Terms constitutes your acceptance of the revised version.

These Terms should be read in conjunction with the mbajee Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and mbajee. In the event of any conflict between these documents, these Terms shall take precedence unless otherwise stated.

To be eligible to register and use the mbajee platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:

1. You must be at least 18 years of age at the time of registration and throughout your use of the platform.
2. You must be accessing the platform from a jurisdiction where online gaming and sports betting is not explicitly prohibited by applicable law.
3. You must not be acting on behalf of another person or entity when registering or placing wagers.
4. You must not be a current employee, contractor, director, or agent of mbajee, nor a close family member of any such person.
5. You must have full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
6. You must not have been previously self-excluded, suspended, or permanently banned from the mbajee platform under any prior account.

mbajee reserves the right to request documentary proof of age and identity at any time. Where a player is found to be under the age of 18, their account will be suspended immediately, all funds will be frozen pending investigation, and any winnings generated during the period of underage use will be forfeited in full. mbajee may report underage gambling activity to relevant authorities where required.

It is the sole responsibility of the player to verify that accessing the mbajee platform complies with all laws applicable to them in their jurisdiction. mbajee does not provide legal advice and does not warrant that use of the platform is lawful in every jurisdiction from which it may be accessed.

Each eligible individual may hold one (1) account on the mbajee platform. The creation of multiple accounts by a single individual is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are detected, all associated accounts may be suspended and any balances forfeited.

When registering an mbajee account, you agree to provide accurate, current, and complete information in all required fields. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and mobile number. You further agree to update this information promptly should any details change after registration.

mbajee employs a Know Your Customer (KYC) verification process. You may be required to submit one or more of the following documents before being permitted to withdraw funds or access certain platform features:

• Proof of Identity: National ID card (NID), valid passport, or government-issued photo identification.
• Proof of Address: Recent utility bill, bank statement, or official correspondence issued within the last 90 days confirming your registered address.
• Proof of Payment Method: Confirmation that the bKash, Nagad, Rocket, Upay, or bank account used for deposits is registered in your name.

mbajee reserves the right to suspend or restrict account access pending successful completion of the KYC verification process. Failure to provide requested documentation within a reasonable timeframe may result in account closure and return of any uncontested deposit balance at mbajee's discretion.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. mbajee will not be liable for any loss arising from unauthorised access to your account where such access results from your failure to protect your login credentials. If you suspect that your account has been compromised, you must notify mbajee support immediately at [email protected].

mbajee supports a range of deposit and withdrawal methods tailored to the Bangladesh market, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are conducted in Bangladeshi Taka (৳). mbajee does not charge transaction fees on deposits or withdrawals; however, your payment service provider may apply independent fees which are outside mbajee's control.

Deposits: The minimum deposit amount is ৳200. Deposits are generally credited to your mbajee account within minutes of the transaction being confirmed by the relevant payment provider. mbajee is not responsible for delays caused by third-party payment networks or technical outages on the part of bKash, Nagad, Rocket, or any other payment service.

Withdrawals: Withdrawal requests are subject to completion of KYC verification. The minimum withdrawal amount is ৳500. mbajee aims to process withdrawal requests to bKash, Nagad, and Rocket within 15 minutes of approval during normal operating conditions. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution.

Funds deposited into your mbajee account may only be withdrawn to the same payment method used for the original deposit, unless otherwise agreed in writing by the mbajee support team. This policy is in place to prevent financial fraud and money laundering.

mbajee reserves the right to request additional documentation before processing any withdrawal, including but not limited to source-of-funds declarations or enhanced due diligence checks. Withdrawal requests that cannot be verified within 30 days of initial submission may be declined and the funds returned to the player's account balance.

mbajee may from time to time offer bonuses, free bets, cashback rewards, reload promotions, and other incentives to both new and existing players. All promotional offers are subject to specific terms that are communicated at the point of opt-in. These Terms set out the general framework; offer-specific terms take precedence where there is any conflict.

By claiming any bonus or promotional offer on the mbajee platform, you agree to the following general conditions:

• Bonuses are available to eligible players who have completed the registration process and, where applicable, made a qualifying deposit within the promotional period.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier is stated clearly on each promotion's dedicated terms page.
• Bonuses are non-transferable and may not be exchanged for cash, credits, or any other consideration outside the wagering process.
• mbajee reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, provided that such changes do not retroactively affect bonus funds already credited and actively being wagered.
• Only one bonus may be active in a player's account at any given time unless the promotion explicitly states otherwise.
• Bonus abuse — including but not limited to the use of multiple accounts, collusion, arbitrage betting strategies, or exploitation of software errors to generate artificial bonus turnover — is strictly prohibited and will result in immediate forfeiture of all bonus funds and any winnings derived from them.

mbajee's determination as to whether bonus conditions have been met is final and binding. If you are unsure about the terms attached to a specific promotional offer, please contact the mbajee support team at [email protected] before opting in.

mbajee is committed to providing a safe and responsible gaming environment. The platform recognises that while the vast majority of players engage with online gaming as a form of entertainment without experiencing harm, a small proportion of individuals may develop problematic gambling behaviours. mbajee takes this responsibility seriously.

The following responsible gaming tools are available to all registered mbajee players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps on their accounts to manage their spending. Limit increases take effect after a 24-hour cooling-off period; decreases take effect immediately.
• Session Time Limits: Players may set time limits on individual gaming sessions to help manage the amount of time spent on the platform.
• Self-Exclusion: Players who feel they need a break from gaming may request a temporary self-exclusion of 30, 60, or 90 days, or a permanent self-exclusion. During the exclusion period, the account will be deactivated and the player will receive no marketing communications.
• Reality Checks: Players may configure on-screen reminders that appear at set intervals during active gaming sessions to inform them of elapsed time and net session activity.

If you believe that your gambling behaviour is causing harm to yourself or others, we strongly encourage you to contact the mbajee support team immediately at [email protected] or visit the Responsible Gaming page for detailed guidance and self-assessment tools. Our support team is available 24/7 and will treat all responsible gaming inquiries with complete confidentiality.

The following activities are expressly prohibited on the mbajee platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of account balances, and referral to relevant law enforcement or regulatory authorities.

• Registering more than one account, or registering an account on behalf of another individual without their knowledge and explicit consent.
• Providing false, inaccurate, or misleading information during the registration or KYC process.
• Using the platform to facilitate, enable, or participate in any form of money laundering, fraud, financial structuring, or other financial crime.
• Exploiting software bugs, glitches, or errors in the platform or any connected game engine to gain an unfair advantage. Any winnings generated through exploitation of a technical error will be voided.
• Using automated scripts, bots, artificial intelligence tools, or any non-human mechanism to interact with the platform or place wagers.
• Colluding with other players to manipulate game outcomes, exploit bonus systems, or generate artificial wagering activity.
• Engaging in any form of match-fixing, insider betting, or use of privileged non-public information when placing sports bets.
• Attempting to reverse-engineer, decompile, copy, or otherwise reproduce any part of the mbajee platform, its software, or proprietary game content.
• Using the platform in a manner that disrupts, degrades, or interferes with the service experience of other users or the technical infrastructure of mbajee.
• Engaging in abusive, threatening, discriminatory, or otherwise harmful communication directed at mbajee staff, support agents, or other platform users.

mbajee reserves the right to determine, in its sole and reasonable discretion, whether a player's conduct constitutes a violation of these prohibited conduct provisions. All decisions made pursuant to this section are final subject to the formal complaints process described in the Contact & Support section.

All content on the mbajee platform — including but not limited to the mbajee brand name, logo, website design, user interface layouts, graphics, text, game previews, promotional materials, and any other creative or functional elements — is the exclusive intellectual property of mbajee or its licensed content partners, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Hacksaw Gaming, and Ezugi.

No content from the mbajee platform may be copied, reproduced, republished, distributed, broadcast, transmitted, modified, or commercially exploited in any form without the prior written consent of mbajee. Limited, non-commercial personal use — such as sharing a screenshot for personal social media — is permitted provided that mbajee branding is not altered and no commercial benefit is derived.

Any feedback, suggestions, or improvement ideas submitted to mbajee by users become the property of mbajee upon submission and may be used, adapted, or incorporated into the platform without attribution or compensation to the originating user.

To the fullest extent permitted by applicable law, mbajee's total aggregate liability to any player in connection with their use of the platform — whether arising in contract, tort, negligence, or any other legal theory — shall not exceed the total amount deposited by that player in the 90-day period immediately preceding the event giving rise to the claim.

mbajee shall not be liable for any indirect, incidental, special, punitive, or consequential losses including but not limited to loss of profits, loss of data, loss of anticipated savings, or loss of business opportunity, even if mbajee has been advised of the possibility of such losses.

mbajee does not warrant that the platform will be available on an uninterrupted, error-free basis at all times. Scheduled maintenance, emergency technical work, third-party infrastructure outages, and force majeure events may result in temporary unavailability of the platform or specific services. mbajee will use reasonable commercial efforts to minimise downtime and to communicate planned maintenance windows in advance.

mbajee collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By using the mbajee platform, you consent to the collection and processing of your personal data as described in that policy.

mbajee uses personal data to operate the platform, process transactions, verify player identity, detect and prevent fraud, comply with applicable legal obligations, and where consent has been provided, to communicate promotional offers. mbajee does not sell personal data to unaffiliated third parties for their own marketing purposes.

All personal and financial data transmitted between your device and the mbajee platform is protected by 256-bit SSL encryption. mbajee applies industry-standard security practices including hashed and salted password storage, two-factor authentication availability, and automated fraud detection systems to protect player accounts and data.

mbajee reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they significantly alter a player's rights or obligations — mbajee will provide notice to registered players via email to the address on file, or by displaying a prominent notification within the platform interface, no less than 14 days before the changes take effect.

For minor amendments — including corrections to typographical errors, clarifications of existing provisions, or updates to reflect changes in applicable law — mbajee may update these Terms without advance notice. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

If you do not agree with any amendment to these Terms, you must cease using the mbajee platform before the effective date of the change and contact [email protected] to request account closure. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms shall be interpreted in accordance with generally accepted principles of commercial contract law. mbajee operates as an entertainment platform and does not make representations regarding the legality of online gaming in any specific jurisdiction — that determination is the responsibility of the individual player.

In the event of a dispute between you and mbajee arising from or related to these Terms, your use of the platform, or any transaction conducted thereon, the following resolution process applies:

1. Step 1 — Direct Resolution: Contact the mbajee support team at [email protected] with a clear description of the dispute, the relevant dates and amounts, and your desired resolution. The support team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days.
2. Step 2 — Escalation: If the dispute is not resolved to your satisfaction at Step 1, you may request escalation to the mbajee compliance team by clearly stating "Formal Complaint" in your email subject line. The compliance team will review the matter independently and issue a written determination within 14 business days.
3. Step 3 — Final Determination: mbajee's written determination following the Step 2 escalation process constitutes the platform's final position on the matter. Players retain any rights available to them under applicable consumer protection legislation in their jurisdiction.

mbajee's decisions in respect of all gaming disputes — including disputed game outcomes, bonus eligibility determinations, and account status decisions — are final and binding where such decisions are made in good faith in accordance with these Terms and the applicable game rules.